If you are planning to stay in the Dominican Republic for a while you will likely want to get your own internet service. While you will find internet cafes in almost every little town in the country, you will likely find the cafe to be small, crowded, noisy and everyone sharing an about 1-2 meg download speed. Probably fine if you are planning to pick up your mail, but not real good if you need to spend much time for work, Skype or even internet research.
Like in the States, you have two main options, wired or wireless (mobile data plan). I’ve not seen a cable service here offering internet, so likely if you plan on getting a wired service than it will be DSL. This is normally cheaper, and faster than wireless internet and also have the advantage of not having a download cap or limit. However this is only available if you live in the middle of one of the larger towns. If you have opted to stay out on the outskirts of town where it is quieter, you may not have this option.
The option I choose is a wireless data plan. This runs off the same cell towers as the cell phones do, so coverage is pretty good throughout the country. While there are a few wireless internet providers in the country, I choose Claro Mobile due to their greater coverage. I travel with my laptop and wireless modem throughout the country and I can work almost anywhere I want to go. You can expect good reception at most of the beach towns, large cities and even most of the small campo towns. Understanding the internet services that Claro offers can be a bit tricky and it doesn’t help that the sales people often don’t understand what they are offering. If you are planning to purchase Claro internet you might want to read my post on Understanding Claro Internet Services.
There are a few drawbacks though. First the price. It’s about $60 per month for a 3 gig limit on downloads and the price goes up as you increase the limit (I have 10 gig and pay $100 USD per month). The speed is “Up To” 3.5 meg, in reality I usually get 1-2 meg download, where there are problems it can drop dramatically (this happens pretty often). The limit is not a hard limit, once you reach the limit they lower your speed to 120kb for the rest of the month and it goes up again as it renews the next month, so you are never really cut off, that is still about 3x what you could expect from a good dialup connection.
You can plug the USB modem directly into your computer (any USB port but a high speed port works better). My house is sort of an internet cafe with my computer, my kids and any friends that happen to stop by so I needed to set up a wireless network. I opted for a Cradlepoint wireless router. This one is a little expensive, I paid almost $200 for it. There are cheaper ones out there, but I was moving here and I wanted to make sure it worked the first time. The Cradlepoint router has several different network inputs, of course a wan input, but also an expresscard and the one that was most important to me USB (in fact there are two). The Cadlepoint also has 4 lan connections if you don’t want to use the wireless for your network. The Cradlepoint works great, I plugged in the USB Modem from Claro, added a little information (username and pass) and it hooked into the wireless cell network and distributed out to my home network great (with security enabled).
While 2 meg download seems slow, we often have groups of people on my internet at the same time, our group is rather international, so we have have multiple skype sessions to the US, one to the UK and one to Poland all going at the same time with little or no problems.
November 16th, 2010 at 12:09 pm
Hi Duane,
Glad to see that the MBR1000 is working well for you. Always interesting to hear the specific details of how connection works overseas. Thanks for sharing!
– CradlePoint
November 16th, 2010 at 12:41 pm
Guess it is a little more useful when people know what model number I’m talking about. Thanks for adding that in.
November 22nd, 2010 at 5:48 am
Do you know if they have any cheaper models that still would work? Sounds like you only need the USB port and Wifi.
December 7th, 2010 at 5:21 am
Here is a little lower cost alternative. Cradlepoint calls is a wipipe the model number is phs300. You can plug your usb modem in to that and create a 16 computer wiifii hub. It also has the advantage of being powered by a battery as well as a wall plug, so you can use it on the go. I’ve seen it on sale for $100.00
You can even use your smart phone to connect to the internet and distribute it in to a network so people can use your connection on their computers.
December 29th, 2010 at 4:44 am
Hi really glad you went into so much detail about this as i am looking at moving to the dominican in 6 days and was not sure how i was gonna get net..It is really important for me to have skype and yahoo messenger as that is my form of contact with friends and family so i need something that will work great with this!!!
You said that the net worked well in the cities but i am moving to punta cana so ill be on the outskirts and mostly at the beach by dolphin explorer. what would you recommend for this that would work the best because i was gonna get the cradle for home and the usb to take with me to work???
Please help
December 29th, 2010 at 5:41 am
@Kerry
If you are working at home, and it is available (that would depend on how far out of Punta Cana you live) then a DSL connection is more cost effective. If you want to work at the beach then the URB modem is the best choice. Punta Cana is a heavy tourist area, phone and internet should be fine on most of the beaches.
The model has bandwidth limitation though. From Claro, they say you can get up to 3.5 meg for the speed, expect between 1 meg and 2 meg. Their lowest plan is a 3 gig download cap. When you reach that limit they lower your speed to 250 kb for the rest of the month and then put it back up when you plan renews, this costs about $60 USD per month. I have a 10 gig limit and pay about $100 USD per month. Expect work to take longer if you have high bandwidth requirements (I’m a programmer)
January 8th, 2011 at 9:39 pm
Where can I purchase a claro wirelesss modem? I will be in club med punta cana in a few weeks.
Or, Do you know of anywhere I can order one on the internet or buy one in New York?
January 9th, 2011 at 11:06 am
@ellen
You would need to find a Claro Office in Punta Cana. You might be able to buy on in the US and use it here, but I”m not sure what other difficulties that would cause. Probably easier to use the one they sell at the Claro office.
February 14th, 2011 at 1:43 pm
Dwayne-
Sent you an email other day, not sure you got it…Staying in DR for three months….Working from home we are renting..I do medical transcription and connect via VPN to doctor’s office in States to pick up voice files……
House we are staying at supposedly has internet, although do not know until we get there what the quality will be….Any suggestions on what I can do to remedy situation if I cannot get on via house internet….From what I understand internet is shared with home next door.. Any information would be appreciated…..
Claire Hadfield
February 14th, 2011 at 3:51 pm
Hi Claire
I try to respond to the emails but I don’t remember your name, so it is possible my spam filter caught it??
In answer to your question. Shared with the home next door? Ouch!. I doubt the guy doing the VPN would be very happy to hear that. There is substantially more security risk when you go onto a shared network, while I’m no expert in these matters, I would personally be very leery of this.
I would try for my own connection both for the sake of speed (you’re not battling with the neighbor downloading the latest version of some video game) and from the point of security. Dominicans are very happy to share (even if possibly the neighbor doesn’t know he’s sharing), but that might not be the best idea when you are making your living from this.
Voice files can be rather large. Find out how many kb the files are likely to be and how many you will likely download per month. This will give you an idea how much bandwidth you will need. Make sure that if you buy a wireless internet plan you purchase sufficient download bandwidth. Not a issue if you can get DSL in the area you are going to stay at. Figure that it may take a week or more to get your internet straightened out. Don’t hope for the best, expect the worst and be surprised if it happens a little quicker. Figure on wireless being at about 1 meg (average), so large files can be a little slow. Also expect occasional internet down times.
One of the most important things I have learned is you need to be patient and prepared for things not to go perfectly. This will save you a lot of stress. I do my work with the thought in mind that I may lose internet for a while at any time, therefore when it happens I know this is a sign to head to the beach or do something fun for a while. 🙂
February 14th, 2011 at 4:59 pm
You might also investigate the CradlePoint CTR35.
It has a new feature called WiFi as WAN, which can create a secure WiFi connection for you and others in your house using existing WiFi (like from the neighbors).
It also does “Pass-Through VPN Connections” which will secure your VPN to the doctors office.
It’s our newest router, and priced at an affordable $79.99.
http://www.cradlepoint.com/products/wireless-n-portable-router-ctr35
February 15th, 2011 at 6:35 am
@CradlePoint
Very interesting. If I’m reading your site right, this will get the WiFi signal from the unsecured neighbor and secure (encrypt) your connection, effectively isolating you from anyone else that might be on the unsecured network.
Sounds like an awesome solution for business travelers. I get some pretty long layovers at some of the airports, it’s always a little scary for me when I tie into the public network. I turn off all shared folders on my computer, but I’m never sure I’ve completely locked everyone out of my computer.
March 22nd, 2011 at 1:27 pm
Hi, I’m going to the DR for 1 month. I need to do a lot of work on the beach. Where can I get just a 1-month 10Gig pass?
January 13th, 2012 at 7:54 am
I am just going for a couple of weeks to Puerto Plata my wife and i both have laptops and have to be connected but the hotel charges 5.00 for 30 minutes service. I am going to buy a sim card for our cell phones(turn the data off and getting them blackberry unlocked before i leave) but need a internet connections. I know how to turn my laptop into a broadcast connection using a little router i have. where can i get a short term air usb stick and what am i looking at for cost.
January 31st, 2012 at 5:11 pm
Great article. It helps a lot to find tips when traveling abroad so one is still able to work (even being in paradise!). I have a question: do I just walk into a Claro store and ask for a wireless card for my laptop? I have a Mac. Or should I ask for a plan for iPhone so I can use it to tether?
We will be staying in Puerto Plata.
Thanks in advance.
February 1st, 2012 at 5:31 am
@Carla For the computer you will end up needing a small modem to put the wireless card into. You then plug this into a USB port on your computer. The modem installs a small window program that is used to log in. I believe most macs can now run windows programs so that shouldn’t be a problem, however you might want to ask them about that they may have different modems for the different computers.
In theory, you can use the same card that is put in your modem for your iPhone, but this isn’t something I have tried. Likely you will want a second card for your iPhone. You don’t really need a plan, you can buy prepaid minutes at any comado or store and can even buy them from vendors on the streets.
When you get your modem they will ask for your passport number so don’t forget to bring that. I don’t carry my passport around, I keep a color copy in my wallet and keep my actual passport somewhere safe. I’ve never had any problem when buying my motorcycle, insurance, phones etc, with just using a copy..
February 2nd, 2012 at 6:04 am
@Carla This was emailed in from Jeff. Looks like good advise.
Carla
I have great advice for you. Book a tour of the city with an individual tour operator and have them take you to the shop
You need someone that speaks Spanish in order to communicate.
Bring your passport you will need it.
I exchanged out my sim card and bought an air stick for my computer. I bought 1100 pesos of time (1100 pesos is about $28.00 usd and they charge .07 per minute) on my sim card and the air card came with one weeks service for 52.00 plus I bought another week.
So basically new sim card with 1100 pesos of time and new air card and 2 weeks unlimited internet.
Was about 98.00
I paid 50.00 for the city tour to the driver and another 65.00 to the guide for the city tour.
It was worth every penny.
February 16th, 2012 at 5:22 pm
hi, thanks for usefull info. I am a regular guest of dominican rep and always have a laptop with me. Normally i have a “hardline” connecton but while travelling does not suit me. So want to buy wireless modem. I know how to get it and were but i want to know something before buying. Does it works like the claro gsm card. If you go back home you will loose the number. Or… is it possible to use while you are there and, after you go back to the homeland for 9 months, re-use it again? Or do i need to buy a new one?
hear from you………….. Marleen
sorry forgot to ask notification … and website is in dutch
February 17th, 2012 at 10:23 am
@Marleen The chip dies after a period of time (if not in use), I think it is 6 months. SO you would need to buy a new chip or get it reactivated. That’s cheap though only a few dollars.. It uses the same claro gms card as a phone and actually gives you a telephone number. I’m pretty sure that in 9 months you are going to have to get a new number.
June 14th, 2012 at 8:09 am
For those of you that are following this post I have written a new post describing Claro’s internet services and the current prices. This is updated information that includes their prepaid plans that can be purchased for 1 day to 60 day durations. Prefect for someone visiting on vacation. SEE Understanding Claro Internet Services
June 17th, 2014 at 9:02 pm
I am going to the Dominican Republic for just one week soon, then back for five months… nov thru march. Do i have to sign a contract or can you just buy a month at a time? Please help!! Im clueless!dont know what is best!Does anyone use net flix in thr dom.rep.
Curious how much data it uses for streaming movies..
June 18th, 2014 at 5:38 am
Hi June
You can buy the modem at the claro, viva or orange office and then pay by the week month etc. This is more expensive because they not only charge you for the modem which I think is about $50USD, but they also have you pay another $30-$40 and then the amount for the internet.
For your short hop, I’m assuming that netflix isn’t a big issue. It can chew up quite a bit of your metered bandwidth when you are using a wireless modem which is the only thing that you would be able to get for a short visit. If you are in a larger town then you would probably buy a contract on a cable modem. This would give you a higher speed download without the cap on how much you can download.
Downside on the plans is that they are 1.5 year contracts, so you will have to pay extra to break the contract when you decide to leave. These plans seem to go for about 2-3 mil (about $50 – $65 dollars) per month.