If you’re in the DR and you need to have some warrantee work done on your computer (at least Toshiba), I have both good and bad news. Good news? Well, yes there are Toshiba warrantee repair centers in the DR. Bad news? Nothing happens quickly here!

Allow me to tell a tale of getting an under warrantee computer repaired in the DR. First, no I’m not planning on bashing the repair center. If fact, through the entire process everyone we talked to was very pleasant to work with and in the end we ended up with a computer that seems have been completely repaired which included completing a Toshiba recall problem which involved replacing the keyboard.

The two points that did require a certain amount of patience on our part involved the time necessary to complete the repair and the organizational ability of the repair company. But first let’s digress:

Our first step was going to the Toshiba website to see there was even a slim possibility of getting warrantee work done on our computer outside of the country that it was purchased, in our case the US. Much to our surprise the answer was yes, there are two places to have warrantee work done on a Toshiba computer in the Dominican Republic. The Palm Center and Analistas Asociados both in Santo Domingo.

We randomly chose the first one “The Palm Center”, called them, and they said they would be able to help us. As expected, we are in a Spanish speaking country and this is not really a tourist oriented service so no one spoke English, if you don’t speak Spanish well, you might need a little help.

We went down with our computer, expecting they would use our serial number to check with the Toshiba to see if the computer is still under warrantee, this was something we were able to do over the internet earlier in the day. Before they could get started they needed the receipt. We left the computer, and went back home and emailed them the receipt. Afterward we called and they confirmed they got it and that they would start on the computer. Over the next couple weeks we tried calling several times to see how it was coming. We were unable to contact anyone during this time. Finally we got someone who said they sent the computer to someone else and that they would be unable to start working on the computer until we sent the receipt to this second email address. Which we did.

A week or so later we called again, They said that the person who we sent the receipt to was no longer working for the company, that they sent the computer to someone else and we needed to send them the receipt before they could get started. Frustration is starting to mount.

The next couple months could be attributed to lack of good communication. In the numerous phone calls over this period we understood that the parts were ordered and would be received on a particular date, when we called again it sounded like they sent the computer to the US to be fixed and were waiting for it to return, Then they had the computer and were waiting for parts again etc, etc, etc. Once again, we are not extremely fluent in Spanish so there could have been some misunderstanding of the details in this time.

Finally after about 2 and a half months they called and said the computer was repaired. Back to the good part, yes, it is working fine, and yes it was paid for by warrantee. We didn’t get charged for any of the work.
So, bottom line on the story. If you need to have warrantee work done on your computer, yes, it can be done in the DR. However, if you are planning a trip back to the US (or where ever you bought the computer from) you might be better off having the work done there. If you have it done here expect it to take a while.

While that does seem to be a rather harsh statement based off of one experience, in reality that is the way this whole country works. The people here are very friendly and easy to work with, but services here are extremely slow. I’ve found this to be the case every time I have worked with a larger business or government office here. The only exception to this rule was when I bought our motorcycle new from the dealer. We chose the bike, quickly haggled the price down, sat down at a desk where the person filed out the paper work, had us sign 1 or two places (we didn’t get writer’s cramp like you do purchasing something new in the US), paid and were out the door in a very short time. But that is a story for another time!